Frequently Asked Questions

Orders & Shipping

Do you ship internationally?

Yes! We offer international shipping to most countries. Shipping availability is confirmed at checkout.

How long does delivery take?

We know you're looking forward to receiving your new piece. Orders typically arrive within 2–4 weeks, depending on your location. Delivery estimates may vary during busier periods.

When will my order be processed?

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Where will my order ship from?

Shipping locations vary depending on the product and destination. If you'd like more information about a particular item, feel free to contact us before ordering.

What if my order doesn't arrive?

If your order hasn't arrived within 30 days, please contact us with your order number. We'll look into it and arrange a replacement or refund.

Returns & Order Changes

Can I change or cancel my order?

We understand that plans change. If you need to update or cancel your order, please contact us within 12 hours of placing it.

Once an order enters processing, changes may no longer be possible. If that happens, our return policy will apply after delivery.

What if my order arrives damaged or incorrect?

We want everything to arrive just as expected. If something isn't right, email us with your order number and a few photos of the item.

We'll help resolve the issue as quickly as possible.

How do I return an item?

Simply contact our customer support team with your order number and the reason for your return.

We'll guide you through the next steps in accordance with our return policy.

When will I receive my refund?

Once your refund has been approved and issued, it typically takes 7–10 business days to appear in your original payment account, depending on your payment provider.

Payments & Additional Information

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal. Additional payment options may be available at checkout.

Will I need to pay customs or import fees?

Depending on your country, additional customs duties or import taxes may apply. These charges are determined by local customs authorities and may be the customer's responsibility.

Still Have Questions?

We're always happy to help.

Whether you're choosing the right lamp for your space or have a question about an existing order, don't hesitate to reach out.

Email: lyautomations@gmail.com

We aim to respond within 24 hours.